The Analytical Product Specialist provides technical expertise and support to customers and internal teams, focusing on India and extending to the APAC region. The role includes pre-sales and post-sales support, utilizing deep knowledge of Biotage analytical product lines to ensure customer satisfaction, product adoption, and business growth.

Location: 

Hyderabad/ Bengaluru/ Mumbai/ Ahmedabad.

Key Responsibilities:

Technical Support:

Provide pre- and post-sales technical and applicational support on Biotage's analytical sample preparation to customers, distributors, and internal teams in India and APAC.

Customer Relations:

Build strong relationships with key customers, offering tailored solutions. Conduct product demos, seminars, and workshops. Support sales during customer visits and presentations.

Sales Support:

Assist the sales team with product positioning and competitive differentiation. Support regional sales strategies, identify new business opportunities, and provide market insights.

Market Research & Feedback:

Monitor industry trends and competitor products. Gather customer feedback to inform product improvements and R&D.

Qualifications & Experience:

Education:

Master’s or PhD in Analytical Chemistry (PhD preferred). Strong knowledge of sample preparation and LC-MS/MS techniques.

Experience:

Proven experience in analytical workflows. 5+ years in technical support or as a product specialist in the analytical chemistry industry, or equivalent hands-on technical experience is required.

Skills:

Strong technical problem-solving ability. Excellent communication and presentation skills. Willingness to travel frequently in India and APAC.

Additional Information:

Travel:

Frequent travel within India and occasionally across APAC.

Languages:

Fluency in English; proficiency in regional languages is a plus.