Join our dynamic team as a Customer Service Representative, where you'll be the first point of contact for our valued customers in the EMEA and APAC region. We are committed to providing personalized and excellent customer service, to enable a sustainable business with a commitment to a smooth positive support experience.

This role requires someone who can effectively manage time while responding swiftly to customer needs and maintaining a high standard of service.

We offer a collaborative, creative global work environment in our customer facing services

Responsibilities

Customer Interaction: Provide professional support to our internal and external customers and ensure a seamless service experience.

Process incoming customer requests in our ticket system promptly and respond within our set SLA times

Process orders in a timely manner for customers and Distributors in EMEA and APAC region.

Manage and monitor the order flow in different stages in our ERP system in a structured, and diligent way.

Customer service related tasks:
Coordinating deliveries
Set up customer accounts
Digitalization, e-invoicing/Portals (EDI)
Questionaries and prepare different documentation required
Monitor customer complaints
Create Trade agreements and quotations

Required Skills
Fluent in English – Verbally and writing. Additional language skills are an advantage

Time Management: Efficiently prioritize tasks to handle a high volume of customer interactions.

Great administrative skills, being able to navigate easily between different systems such as MS Office, Dynamics 365 and Cention

Excellent organizational skills and ability to prioritize workload

A reliable team player

Sense of Urgency: Respond promptly to customer inquiries recognizing the importance of timely service

Previous client and customer service experience

Personal Attributes
Committed: Dedication to delivering exceptional service and contributing positively to the team.

Communicative: Excellent communication and interpersonal skills. Take initiatives and able to communicate with a diverse group of customers and colleagues in sometimes difficult and stressful situations.

Responsible: Take ownership of tasks and ensure accountability in all customer interactions.

Social: Enjoy working with diverse people and be part of a team

Stress Tolerance: Maintain composure and professionalism in high-pressure situations.

Team-Oriented: Collaborate effectively with colleagues to achieve common goals and enhance team performance. Flexibility and willingness to work as a team member.

Application Process
If you are excited about joining our team and embodying our service philosophy, we would love to hear from you. Please submit your application by 30th January 2025, including your CV and a cover letter that highlights your relevant experience and enthusiasm for the role. We review applications on a rolling basis and will contact shortlisted candidates for interviews.