Service Coordinator
We usually respond within two weeks
£26,000 - £30,000 (depending on experience) plus benefits
We are currently seeking applicants for the role of Service Coordinator to support our European field service team.
As Service Coordinator you will be one of two people, responsible for the scheduling of our team of Field Service Engineers, planning, organising, and prioritising their work. Consideration must be given to both the customer and engineers geographical location, engineers’ skills, and availability. You will also be responsible for maintaining our customer and equipment database, invoicing work on completion.
Your work will involve:
- Handling incoming enquires and requests from our customers in a timely manner.
- Coordinating service work, ensuring it is conducted within a given timescale.
- Opening and closing work orders as well as invoicing customers for work carried out.
- Handling back-office administration, keeping our asset management system updated.
- Handling and resolving any customer complaints.
The successful candidate for this role will have:
- Experience as an office-based coordinator of teams of service engineers.
- Professional phone manner with exemplary customer service skills.
- Able to communicate with a diverse group of customers and colleagues.
- Excellent spoken and written English.
- Italian or Spanish as a second language would be an advantage.
- Great organisational skills, thorough and structured with an eye for detail.
- Able to multitask and follow a process.
- Ability to use own initiative.
- IT literate, a knowledge of Salesforce/ServiceMax would be advantageous.
- Department
- Sales & Marketing
- Locations
- Cardiff
Cardiff
A unique career - Join us
About Biotage Sweden AB
Biotage is the Global Go-To Separations Company, supporting customers from drug discovery and development through to diagnostics and analytical testing with intelligent and sustainable workflow solutions. Our expertise and top-tier separation solutions play a key role in streamlining our customers’ workflows and improving their outcomes. Headquartered in Sweden, Biotage operates globally with 700 employees, serving over 80 countries. Our company is listed on NASDAQ Stockholm (BIOT).
Service Coordinator
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